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Product Manager – Onboarding and Retention

JOB TITLE: PRODUCT MANAGER – ONBOARDING AND RETENTION

LOCATION: MUMBAI, INDIA

OUR STORY:

Saavn is the world’s largest South Asian focused music streaming service with millions of monthly active users. We are 150 entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite music across all languages and genres. We blend digital technology, data analysis (which we have affectionately coined Music Science), and a strong, fearless business acumen to reach all corners of the globe.

Through partnerships with Apple, Google, Facebook, Twitter, and Shazam - to name a few - Saavn reaches more music fans than any other South Asian service. Our award-winning mobile products, partnerships, and thought leadership have been featured in some of the world’s leading publications, such as The New York Times, Forbes, The Wall Street Journal, The Economic Times, The Times of India, CNBC, and many more. We are well-funded by some of the world’s most successful institutional investors and global media companies, including Tiger Global Management, Bertelsmann, Steadview Capital, Liberty Media, Mousse Partners, Quilvest, and a number of strategic individuals. Beyond investing, these are advisors and supporters of our vision, our passion, and our collective ability to deliver a revolutionary music experience as the leader in India.

OUR CULTURE:

At Saavn, we ignite passion and performance to work towards a collective goal: building a mobile entertainment ecosystem and the best possible music experience for hundreds of millions of people. From in-office performances by some of the world’s most beloved musicians to opportunities for international travel, Saavn offers a dynamic and unconventional work environment. We believe creativity and technology blend together like sweet melodies. When you choose Saavn, you join a diverse world of high-caliber techies, artists, and inventors, hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr, MSN, and NDTV. We are amongst the few digital companies that provide tremendous opportunities for high-tech work in Mumbai, that one would have to otherwise seek in Silicon Valley.  Our value-based, people-first work culture is about empowering every individual on our global team to be a catalyst for change in this dynamic digital world. Every day is an opportunity to bring your thinking to life, and to expand, learn, and grow. No idea is left unconsidered. No voice is left unheard.

ROLE:  

Saavn is seeking an experienced Product Manager (Onboarding and Retention) to join our energetic and growing team. You will help envision and bring to life product initiatives that touch the lives of millions of current and future users. The Product Management team drives product development with our team of superhero Engineers, Designers, and Data Scientists.  Your role requires you to work across verticals with colleagues from Engineering, Data, Design, Content, and Research, to name just a few, integrating research, market analysis, and case studies into product requirements. Candidates must be self-starters with a bias toward action, and should be able to break down complex problems into steps that drive product development at a fast pace. 

RESPONSIBILITIES:

  • Make our onboarding experiences better and smarter for millions of users to discover music and original content, and improve user retention
  • Improve content discovery and selection using browse products and recommendation engines
  • Act upon a deep understanding of user behavior around active search and play, and passive radio play to drive engagement
  • Work closely with engineering team to define the Onboarding and Retention Roadmap
  • Work with an incredible team of engineers while designing new data-driven features
  • Work closely and directly with QA to better understand and describe bugs, and hard-to-find issues
  • Comfortable identifying problems as they happen, while working across teams to actively solve those problems
  • Define KPI metrics, and measure success of all Onboarding & Retention releases
  • Take appropriate actions to improve product and product line efficiencies and performance (revenue, retention & growth, customer satisfaction)
  • REQUIREMENTS:
  • B. Tech / BE or related technical field is ideal; MBA degree is not mandatory, passion is
  • 1+ years of Product Management experience
  • Experience creating and wireframing user interfaces and flows
  • Strong product sense with an ability to envision technology that delights and inspires users
  • Ability to identify, analyze and solve ambiguous problems with attention to detail
  • Excellent communications skills including ability to communicate clearly, professionally, both verbally and written, and at a level suitable for a variety of audiences
  • Crisp and clear editing skills
  • Experience with the internet and high-tech industry
  • Able to work under pressure on multiple and changing tasks
  • Extremely organized and detail oriented
  • Demonstrate exceptional presentation skills
  • Strong analytical, decision-making, problem-solving skills, and abilities
  • Excellent listening skills, inquisitive, positive, team-oriented, enthusiastic approach
  • Ability to work effectively both as an individual and in a team environment
  • Comfortable in a fast-paced, creative, innovative technology environment with a history of results
  • A scrappy, entrepreneurial attitude, and the ability to get high-quality projects done quickly
  • Interest in product management and development with a data-centric approach
  • Interest in the global music and film industries is a major plus
  • Proactively able to set and achieve goals with limited supervision
  • Passionate about building high-quality and highly usable products
  • High energy and have a positive attitude in a small team
  • Maintain a strong professional presence
  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

BENEFITS AND PERKS:

At Saavn, we blur work and play, and you get all the perks of a global company.  You will get to work with a dynamic group of entrepreneurs, who are delivering results and working zealously across time zones to make a difference in the way the world experiences music.  We love what we do, and we think you will too.

  • Group Mediclaim
  • Fun Fridays
  • Flexible vacation policies
  • Free healthy (and unhealthy) lunches & snacks
  • Saavn-sponsored team outings
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